IT Service & Asset Management

Cloud base IT Service Desk and Asset Management solution which is Easy to Configure & Use

With technology becoming integral part of every business today, the Information Technology and services has become the key essential aspect to achieve the business goals. But with multiple end users (employees) and Infrastructure (application, hardware etc), timely service and incident management is a challenge. Thus, IT service and asset management has emerged as “must to have” for business.

Key Features

  • IT Service Desk
    • Incident Management
    • SLA Management
    • Knowledge Management
    • Service Catalog
    • Automation
    • Self –Service Portal
  • IT Asset Management
    • Inventory Management
    • Asset Auto Discovery
    • Configuration Management
    • Asset Lifecycle Management
    • Contract Management
  • IT service Management
    • Problem Management
    • Change Management
    • Release Management
  • IT Project Management
    • Status Monitoring
    • Multi level task  Assignment
    • Content Sharing
    • Manage Tickets
  • Reporting
    • Measure Service Desk Performance
    • Insight for All Modules
    • Data Visualisation

    Description

    GCR offers comprehensive IT service and asset management solution suits to today’s business needs. Our solution comprises of five modules which provided complete suit of services for IT service and asset management.

    Management of IT asset related incident is simplified with our incident management solution. User can create, assign, and follow up till resolution. Tickets can be generated via Self Service portal, phone, email or contacting IT agent in person. Round robin feature assigns the ticket to next available agent and auto email notification is shared. Automatically convert incident solutions to knowledge base articles, and improve service desk productivity by setting canned responses for similar requests

    IT Service management module aims to minimise the future incident occurrence by identifying the root cause behind the problems occurred in the past. Based on the frequency of incident agent can recognise and create a new “Problem”. Manage Change and plan releases by documenting the build and test plans before deployment, set start and end dates, and update team members by creating announcements.

    Project Management module allows you to track the progress of projects from beginning till end, at a glance. You can easily view all the details you need in a single window – about the project, its owner, the percentage of completion, and the due date for deployment. Monitor progress in detail through the activity log that records and tracks everything happening within a project. Stay notified of deadline violations with the tracking indicator that lets you know how far the project has come.

    The Discovery Probe automatically identifies all the assets in your organization, scans for new hardware and software, and periodically updates asset information.

    Solution Benefits

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